GAA DNA - FAQ

Welcome to gaa-dna. Please see below some questions that might provide information you find important about us and the process of buying on our site.

If you cannot find the answer to your query below, please feel free to contact us and we will gladly answer your questions.

 

General Enquiries

How does gaa-dnashop work?

Our online shop is an e-commerce shopping tool provided by Emerald Gifts Ltd. for the purpose of selling quality official GAA goods and related products online. Visitors to our online shop may select a product(s) and purchase this product online via this e-commerce site.

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How do I buy on the site?

Shopping

To locate a product, scroll through the several catagories of itams and select the desired product. By clicking the 'buy now' button, the product selected will be added to the shopping basket, ready for purchase.

Go to Checkout

When you have selected all the products you require click on 'go to checkout'.

Register your Details

You will be asked to quickly register your delivery details and your email address so we can contact you about your order.

Review Your Order

Check the details of your basket and the quantities and delivery costs.

Confirm Order

Here you are passed to our Secure Payment Provider to make your payment. We use the most modern encryption methods available to protect our customers details.

Order Complete!

We get on the ball to get your quality GAA products out to you as soon as possible.

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Why do I need to create an account with gaa-dna Shop?

Setting up an account is the easiest way to ensure correct and full delivery detailing. This process is only required once, after which you can easily 'log in' for future ordering.

To set up an account, simply follow the process when purchasing. This will take you through a step by step process to register your account. This account information can be changed at any time by 'login in'.

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Why do you need my email address to process my order? And what is it used for?

An email address is necessary for online purchasing and registering an account with gaa-dna online Shop.

All invoices and receipts are sent via email to the address priovided.

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I have a specific question about a product. What should I do?

If you require more information concerning a particular product, simple email us with the product details along with your query and we will respond to the best of our ability.

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How long will delivery take?

This all depends on the product purchased and the location of where the products are to be delivered. Please see delivery details on the product page for detailed information. If there is likely to be any delay, you will be informed at the earliest opportunity.

We endeavour to send our products as soon as possible and our delivery details on the product page should give you a good idea of how long it will take. Unfortunately, as we learned in the bad winter of 2010, we cannot guarantee the poor postman and courier!!!

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Is your site secure?

All online payments are made through trusted online systems, paypal and realex, to insure your transaction is safe at all times.

We use the most up to date encryption methods to ensure the safety of our customers details.

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Who are you?

Our comapny is over 5 years old. We started with classic GAA jerseys and now also produce quality gloves for individuals and clubs We also sell gift products and are constantly proving innovative answers for clubs.

We are passionate Gaels and this passion drives what we do.

We strive constantly to innovate and create solutions for GAA Clubs and Players.

Customer service is the keystone of our business.

We will continue to create and innovate new industry standard GAA products.

We are based in Ireland and use exclusively Irish companies for every possible part of our business. In all we use over 15 various Irish companies in our trading.

More than this we are all GAA members with a passion for the Association. We want to bring not just quality gifts to GAA people but also practical gifts that supporters and members can use.

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